PRIVACY POLICY

At Merchendas, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect:

  • Personal Information: When you place an order with us, we collect personal information such as your name, email address, shipping address, phone number, and payment details.
  • Browsing Information: We collect information about your activity on our website, including your IP address, browser type, and referring pages.

2. How We Use Your Information:

  • Order Processing: We use your information to process and fulfill your orders.
  • Customer Service: To provide you with customer support and respond to your inquiries.
  • Marketing Communications: With your consent, we may send promotional emails about new products, discounts, or special offers.
  • Improvement of Services: We use data to enhance our website, improve customer experience, and analyze user behavior.

3. How We Protect Your Information:

  • Security Measures: We implement security measures to protect your personal information during transactions and prevent unauthorized access.
  • Payment Security: All payment transactions are processed securely and your payment information is encrypted using SSL technology.

4. Sharing Your Information:

  • Third-Party Service Providers: We may share your information with trusted third parties (e.g., courier services, payment processors) only to complete your order.
  • Legal Requirements: We may disclose your information when required by law or in response to legal processes.

5. Cookies:

  • Cookies Usage: We use cookies to enhance your shopping experience, track site usage, and improve our website’s performance. You can choose to disable cookies through your browser settings.

6. Your Rights:

  • Access & Control: You have the right to access, update, or delete your personal information. You can contact us to make such requests.
  • Marketing Communications: You can opt-out of receiving marketing emails by clicking the unsubscribe link in our communications.

7. Changes to This Privacy Policy:

We reserve the right to update or change this Privacy Policy at any time. Any updates will be posted on this page with the revised date.

8. Contact Us:

If you have any questions about this Privacy Policy or need assistance with your personal information, please contact us:

  • Email: hello@merchendas.com
  • Phone (WhatsApp): +6019 770 4151 (MY) or +65 8873 3443 (SG)