SHIPPING & DELIVERY
At Merchendas, we prioritize the efficient and safe delivery of your order, ensuring it reaches you promptly and in excellent condition.
- Processing & Shipping Timeline:
- Orders for West Malaysia will be delivered within 1-3 business days after dispatch.
- East Malaysia deliveries may take 4-10 business days, depending on the location.
- International orders are expected to arrive within 6-15 business days, depending on the destination.
- Shipping Charges:
- Shipping costs are calculated based on the weight or volumetric weight of your order.
- The exact shipping charge will be displayed on the product page.
- Tracking Your Order:
- Once your order has been dispatched, you will receive a tracking number via email to monitor your parcel’s journey.
- Before Accepting Delivery:
- Upon receiving your parcel, please inspect it for any damage.
- If the packaging appears compromised, kindly notify us immediately or ask the courier to return the parcel to us on the spot.
- We cannot accept returns or offer refunds for damaged items caused during transit.
- Return & Refund Policy:
- Please note that Merchendas does not accept returns or offer refunds.
- We strongly encourage you to review your order carefully before completing your purchase.
- Customs Duties & Taxes:
- For international shipments, customs duties and import taxes may apply upon arrival.
- These charges are the responsibility of the recipient.
- Merchendas has no control over these fees, and we cannot estimate or reimburse any costs related to customs.